Meet the Team

Our facilities have a team of about 50 multitalented, specially trained individuals who cater to the needs and wishes of our residents.  We pride ourselves in providing specialized training so that we can certify our employees as Dementia Care Specialists, Certified Medication Passers, etc.

Windhaven Eldercare Center, L.L.C. is owned by Dianne and Carlton Caza who take a very active role in the running of their business.  Dianne and Carlton have 10 years of experience in running Assisted Living Facilities.  They both had previous careers in the business field.

Dianne is the Administrator of all three facilities.  To become an Administrator, an individual must have at least one (1) year of experience actually providing hands on care to residents, and financial and administrative management to operate a facility to provide the level of care and program as approved.  The Administrator must also be competent in nutrition, first aid, CPR, safety and fire prevention, resident rights, prevention and containment of communicable diseases and the needs of the population to be served.  Dianne also functions as Operations Director at all three facilities overseeing the day to day operations with the help of an Operations Manager and two Assistant Operations Managers.  dcaza@windhaveneldercare.com

Carlton acts as Executive Director and in this function he directs the Human Resources, Maintenance, Dietary, Marketing and Quality Assurance functions.  Each of these functions is managed by a highly motivated Manager.  In his capacity as Human Resources Director he maintains the appropriate staffing levels at all three facilities so that the levels provided to our residents surpass those required by our licenses and also so that the exemplary service that we provide can be maintained.  It is also his responsibility to determine that staff members receive the appropriate training.  He is also responsible for developing procedures and forms so that the company is always in compliance with supervisory requirements.  Carlton is able to use his audit experience and education when directing the Quality Assurance function that is charged with reviewing operations and record keeping for completeness and accuracy. ccaza@windhaveneldercare.com

The Senior Management Staff is made up of the following individuals:

Kathleen Brunson is our Administrator Designee.  Kathy has all of the same training and education as Dianne and is capable of stepping into Dianne’s position if she becomes unable to run the company for any reason.  Kathy came to us with many years of experience in the caring for seniors. kbrunson@windhaveneldercare.com

Kathy Abunaw is Co-Assistant Operations Manager at the Terrace, our facility on Sterns Road.  Kathy has numerous years in the field of Assisted Living.  Kathy is responsible for managing and supervising the staff at this facility.  In addition, she is responsible for training the staff at this facility and making sure that training documentation is complete and accurate.  kabunaw@windhaveneldercare.com

Alan Urbanyi, our Building and Security Manager, has been with us since we purchased the company and has about 13 years experience with our buildings.  We have yet to find something that Alan can’t fix.  He knows every nail, screw and bolt in our facilities.  As Security Manager, he also functions in the capacity of Safety Officer.  As such he is responsible for detecting and eliminating dangerous situations before they actually occur.  aurbanyi@windhaveneldercare.com

Cynthia McIlvain joined us as Marketing Manager about 1 year ago.  She is responsible for bringing residents to us and for our advertising efforts.  Cynthia is the liaison with senior groups, veterans’ organizations, etc.  She came to us with many years of experience in the caring for seniors.  cmcilvain@windhaveneldercare.com

Roxanne Forbes, under the watchful eye of Kathleen Brunson, is our Assistant Operations Manager at the Carriage and Garden Houses.  Roxanne has many years of experience with our facilities and is directly responsible for the day to day operations of the two facilities under her management.  She is responsible for keeping care levels above the norm.  rforbes@windhaveneldercare.com

Deneve (Dee) Wilson, is our other Co-Assistant Operations Manager at the Terrace, and is the latest addition to our senior management staff.  She came to us about a year and a half ago with extensive training and experience in business and medical functions.  Under Dianne Caza’s watchful eye,  Dee runs the day to day care operations of the Terrace facility.  She is responsible for ascertaining that the levels of care remain well above normal.  dwilson@windhaveneldercare.com

Together, our management team has in excess of 25 years with our company and well over 100 years of experience in the field of Assisted Living.

Our team also consists of many Shift Leaders, Resident Aides, Dietary Aides and a Housekeeper who complement our management staff in providing the excellent care that our residents deserve.